1 What we mean by responsible gaming
Online gaming is a great form of entertainment — when enjoyed responsibly. At mjl99, responsible gaming means building habits where you stay consciously in control of your time, money, and mental well-being.
Gaming is never a substitute for income or a solution to financial problems. It's purely for entertainment. When gaming stops being fun and starts causing anxiety, that's a sign something is wrong. mjl99 wants every player to recognise that difference and act on it in time.
Our responsible gaming programme rests on three pillars — building awareness, providing control tools, and offering timely support. Our goal is to make these benefits equally accessible to every mjl99 member.
Keep in mind: Responsible gaming doesn't mean less fun — it ensures the fun lasts longer and stays healthy.
2 mjl99 Responsible Gaming Policy
As a licensed gaming platform, mjl99 follows responsible gaming policies that meet international standards. These policies aren't just on paper — they're built into every feature we offer.
- Transparency: Providing complete information on game rules, odds, and limitations.
- Fairness: Equal opportunity and a fair gaming environment for all players.
- Protection: Strict safeguards in place for minors and at-risk individuals.
- Control: Giving every player full control over their own gaming behaviour.
- Support: Immediate and confidential support whenever you need it.
- Accountability: mjl99 takes an active role in promoting responsible gaming.
Our commitment: mjl99 never encourages any player to game beyond their means. Your well-being matters more to us than our business.
3 Tips for healthy gaming habits
Responsible gaming doesn't have to be complicated. A few simple habits are all it takes to keep gaming enjoyable. Here are some practical tips from the mjl99 team:
Set a budget in advance
Before you start, decide how much in BDT you're willing to spend today. Once you hit that limit, stop — play for fun, not to chase a win.
Set a time limit
Decide how long you'll play each day. Set a timer. When time's up, take a break — you can always come back tomorrow.
Accept the loss
Don't chase losses by playing more. It's the biggest mistake you can make. Today's loss is no guarantee of tomorrow's win.
Stay calm
Avoid gaming when you're angry, frustrated, or under stress. Poor mental states increase the chance of making bad decisions.
Tell your family
Let your family or close ones know that you game. Transparency naturally reduces the risk of excessive gaming.
Keep other hobbies
Make time for other hobbies and activities, not just gaming. When gaming becomes your only source of enjoyment, problems tend to follow.
Important: Never treat winnings from gaming as your primary source of income. Always approach gaming as a form of entertainment.
4 Recognize the warning signs
We don't always notice when gaming starts having a negative impact on our lives. Watch out for these warning signs:
If you notice these signs: Don't be afraid or ashamed — this happens to many people. Reach out to mjl99 support now or use the self-exclusion feature.
5 Self-exclusion — how it works
Self-exclusion is mjl99's most powerful responsible gaming tool. Activating it suspends your account for a set period or permanently.
Select your self-exclusion period
Choose any duration that suits your needs:
Contact support
Let mjl99 support know via live chat that you want to self-exclude.
Choose a duration
Let us know how long you'd like to self-exclude. It takes effect immediately.
You will receive confirmation
You will receive a confirmation once your account is closed. It can be reactivated when the period ends.
Good to know: During self-exclusion, mjl99 will not send you any promotional messages, and any attempt to open a new account will be detected and blocked.
6 Minor Protection
Mjl99 is strictly for players aged 18 and above. We use multi-layered safeguards to keep minors away from gaming.
- Age and identity verification is mandatory at registration.
- Accounts flagged as suspicious are subject to additional KYC verification.
- If an underage member is identified, the account is immediately closed and the balance is refunded.
- A parental control guide is available for parents — contact support to access it.
For parents: If your child has opened an account on mjl99, contact support immediately. We will take prompt action and refund any balance.
7 Where to find help
If gaming becomes a problem, you don't have to face it alone. The mjl99 support team and various organisations are ready to help.
Mjl99 Live Support
Live chat support is available 24 hours a day, 7 days a week. You can report any issue with complete confidentiality.
Contact us by email
Send us any questions or requests about responsible gaming by email. We'll get back to you within 24 hours.
Professional support: Gaming addiction is a treatable condition. If needed, seek advice from a mental health professional. The mjl99 support team can help point you in the right direction.